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Books about Superior Service
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Keep Them Calling!: Superior Service on the Telephone
Sherry Barrett
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UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service
Ron Kaufman
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CMMI for Services: Guidelines for Superior Service
Eileen C. Forrester
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Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service
Ron Willingham
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Superior Customer Service: How to Keep Customers Racing Back to Your Business--Time-Tested Examples from Leading Companies
Dan W. Blacharski
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Orthopedics and Spine: Strategies for Superior Service Line Performance
Marshall K. Steele
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Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization
Robert L. Desatnick
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5 Step Handbook to a Superior Customer Service Mindset: Five basic steps for anyone serious about excelling at customer service
Sara Haggett
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UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!
Ron Kaufman
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Library/Vendor Relationships
Sam Brooks
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Superior
Mark Millar
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
James Poisant
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A Host of Opportunities: An Introduction to Hospitality Management
Hubert B. Van Hoof
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Science and Beauty IV: A Guide to Superior Salon Services
REDKEN Laboratories, Inc.
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The More3 Formula: More Clients x More Sales x More Money: 3 Ways to Supercharge Your SME Profits with Superior Customer Service
Michael Williams
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Powerful Presentation Skills
Dennis Becker
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Superior #5 (of 7)
Mark Millar
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Hotel Japanese: Practical Japanese for the Hotel Industry
Kazuo Nishimura
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Uplifting Service
Ron Kaufman
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Integrity Service: Treat Your Customers Right-Watch Your Business Grow
Ron Willingham
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