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Books about Quality Service
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Delivering Quality Service
Valarie A. Zeithaml
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Total Quality Service
Stanley A. Brown
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Quality Service: The Restaurant Manager's Bible
William B. Martin
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Measuring Customer Satisfaction: A Guide to Managing Quality Customer Service
Richard F. Gerson
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Quality In Customer Service
Joseph M. Juran
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Service Quality
Valarie A. Zeithaml
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Total Quality Service: Principles, Practices, and Implementation
D H Stamatis
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Quality Service: What Every Hospitality Manager Needs to Know
William B. Martin
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Service Quality: New Directions in Theory and Practice
Roland T. Rust
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Service Quality: New Directions in Theory and Practice
Roland Rust
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Quality Of Service
Alan Lawrie
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Total Quality Service: How Organizations Use It to Create a Competitive Advantage
Stanley Brown
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The Relationship between Customer Satisfaction and Service Quality: A study of three Service sectors (edition Book 23)
COSMOS COSMOS
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Managing A Quality Service (Care Management Series)
Linda Nazarko
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Service Quality and Productivity Management
Jochen Wirtz
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Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (Crisp Fifty-Minute Series)
William B. Martin
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Customer First: A Strategy for Quality Service
Denis Walker
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Proper Training Is the Key to Quality Service
Francis Hamit
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#1 in Customer Service The Complete Adventures of Tom Stranger
Larry Correia
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Managing Customer Value: Creating Quality and Service That Customers Can See
Bradley T. Gale
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