Books by Stanley A. Brown

Total Quality Service
Stanley A. Brown

Performance Driven Crm: How to Make Your Customer Relationship Management Vision a Reality
Stanley A. Brown

Customer Relationship Management: A Strategic Imperative in the World of E-Business
Stanley A. Brown

Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability
Stanley A. Brown

What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability
Stanley A. Brown

Breakthrough Customer Service: Best Practices of Leaders in Customer Support
Stanley A. Brown