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Similar Books like The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
by
Robert Spector
39 books
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Robert Spector
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The Art of Client Service, Revised and Updated Edition: 58 Things Every Advertising & Marketing Professional Should Know
Robert Solomon
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Customer Service Training: Creating Exceptional Customer Loyalty Experiences for Retention and Profitable Results
Robert Moment
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Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
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High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
Robert Spector
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Customer Service for Dummies
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
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Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
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Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills
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Zombie Loyalists: Using Great Service to Create Rabid Fans
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Treat Your Customers: Thirty Lessons on Service and Sales That I Learned at My Family's Dairy Queen Store
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Zingerman's Guide to Giving Great Service
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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
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