Books by Rob England

6 books

Basic Service Management
Rob England
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Basic Service Management: A 50-Page Introduction to Providing Services
Rob England
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Owning Itil(r)
Rob England
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Plus! The Standard+Case Approach: See service response in a new light
Rob England
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The Worst Of The It Skeptic: From The Notorious Blog
Rob England
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The agile Manager: New Ways of Managing
Rob England
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