Books by Shep Hyken

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
Shep Hyken

Moments of Magic
Shep Hyken

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Shep Hyken

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
Shep Hyken

Be Amazing Or Go Home: Seven Customer Service Habits that Create Confidence with Everyone
Shep Hyken

The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
Shep Hyken

Amazement Revolution: Seven Customer Service Startegies to Create an Amazing Customer (& Employee) Experience
Shep Hyken

The Loyal Customer: A Lesson From a Cab Driver
Shep Hyken