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Customer Relationship Management: A powerful tool for attracting and retaining customers (Management & Marketing)
50MINUTES.COM
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LOYAL: A Leader's Guide to Winning Customer and Employee Loyalty
Aaron Painter
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Users, Not Customers: Who Really Determines the Success of Your Business
Aaron Shapiro
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Ultimate Customer Referral Program: High Impact / Low Cost Solution to Instant Sales Growth
Adam Blake Netzer
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Memorable Customer Experiences: A Research Anthology
Adam Lindgreen
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Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines
Adam Toporek
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A Tale of Two Funerals: The Throw Rug and the Tapestry
Alan D. Wolfelt
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Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families
Alan D. Wolfelt
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Strategic Customer Planning: How to Develop and Implement a Strategic Account Plan: A Specially Commissioned Report
Alan Melkman
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The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business
Alan Pennington
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Essentials of Fire Department Customer Service
Alan V. Brunacini
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Speak Like A Pro: 10 Commandments of Public Speaking
Albert Ocran
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Evangelist Marketing: What Apple, Amazon, and Netflix Understand About Their Customers (That Your Company Probably Doesn't)
Alex L. Goldfayn
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The Big Pad of 50 Blank, Extra-Large Business Model Canvases and 50 Blank, Extra-Large Value Proposition Canvases: A Supplement to Business Model Generation and Value Proposition Design
Alexander Osterwalder
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The Magic Bullet for Customer Service: A Daily Program to Improve Every Area of Your Life
Allan R. Baylis
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Client Satisfaction Pays: Quality Service for Practice Success
American Animal Hospital Association
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Strategic Customer Relationship Management in the Age of Social Media
Amir Khanlari
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Digitalization for Value Creation: Corporate Culture for a Digital World
Andreas Weber
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Making Rain: The Secrets of Building Lifelong Client Loyalty
Andrew C. Sobel
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Get to Aha!: Discover Your Positioning DNA and Dominate Your Competition
Andy Cunningham
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