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Customers for Keeps
Lois K. Geller
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Flying High In A Competitive Industry: Cost Effective Service Excellence At Singapore Airlines
Loizos Heracleous
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Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty
Lori Jo Vest
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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques [With 2 CD-ROMs]
Lorraine L. Ukens
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Winning the Customer: Turn Consumers Into Fans and Get Them to Spend More
Lou Imbriano
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Make Your Own Waves: The Surfer's Rules for Innovators and Entrepreneurs
Louis Patler
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Customer Loyalty: A Guide for Time Travellers
Lyn Etherington
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Truth: The New Rules for Marketing in a Skeptical World
Lynn B. Upshaw
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Irresistible Businesses: Dazzling and Delighting Customers for Life!
Lynn M. Thomas
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Connected!: How #Platforms of Today Will Become Apps of Tomorrow
Manish Grover
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Operations Manual for Manufacturers' Representatives FirmsThird Edition
Manufacturers’ Educational Research Foundation
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Why Customers Come Back: How to Create Lasting Customer Loyalty
Manzie R. Lawfer
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My Product Management Toolkit: Tools and Techniques to Become an Outstanding Product Manager
Marc Abraham
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Fiverr Authority Profits: Using 2 Different Fiverr Freelancing ideas to Earn Your First Dollar as a Freelancer
Marcus Lawrence
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The Art of Retail Buying: An Insider's Guide to the Best Practices from the Industry
Marie-Louise Jacobsen
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Clear, Correct, Concise E-mail: A Writing Workbook for Customer Service Agents
Marilynne Rudick
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Customer Innovation: Delivering a Customer-Led Strategy for Sustainable Growth
Marion Debruyne
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Legacy in the Making: Building a Long-Term Brand to Stand Out in a Short-Term World
Mark Miller
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High-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results
Mark Hunter
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Keeping Score: Using the Right Metrics to Drive World Class Performance
Mark Graham Brown
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