Books about Service Quality

 

46 books

Nonfiction
Service Quality
Valarie A. Zeithaml
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Service Quality: New Directions in Theory and Practice
Roland T. Rust
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The Relationship between Customer Satisfaction and Service Quality: A study of three Service sectors (edition Book 23)
COSMOS COSMOS
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Service Quality: New Directions in Theory and Practice
Roland Rust
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Service Quality and Productivity Management
Jochen Wirtz
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Service Quality in Leisure and Tourism
Christine Williams
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Service Quality Improvement: The Customer Satisfaction Strategy for Health Care
Wendy Leebov
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Assessing Service Quality: Satisfying the Expectations of Library Customers
Peter Hernon
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Improving Service Quality
Michael E. Milakovich
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Service Quality: A Profit Strategy for Financial Institutions
Leonard L. Berry
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Service quality from the guest's view: Manual for more service quality in hotels and restaurants
Frank Höchsmann
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Service Quality: Research Perspectives
Susan S. White
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Service Quality for Facilities Management in Hospitals
Low Sui Pheng
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Service Quality in Airlines: The Significant Role of Frontline Employees in Airline Industry of India
Dr Manmohan Chaudhary
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Service Quality Management in Hospitality Tourism and Leisure
Connie Mok
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Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors
Michael E. Milakovich
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Service Quality Management in Hospitality, Tourism, and Leisure
Jay Kandampully
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A Handbook for Measuring Customer Satisfaction and Service Quality
Transit Cooperative Research Program
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Service Quality Management in Hospitality Tourism and Leisure
Connie Mok
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Achieving It Service Quality: The Opposite of Luck
Chris Oleson
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