Similar Books like Customer Experience Strategy - Design & Implementation: Outgrow your competitors by making your business to business customers happier (Customer Strategy Book 1)

by
Maurice Fitzgerald

22 books

Customer Experience Strategy - Design & Implementation: Outgrow your competitors by making your business to business customers happier (Customer Strategy Book 1)
Maurice Fitzgerald

Answering the Ultimate Question: How Net Promoter Can Transform Your Business
Richard Owen

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Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
John A. Goodman

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The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty
Shaun Belding

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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
Jeanne Bliss

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Outside In: The Power of Putting Customers at the Center of Your Business
Harley Manning

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The Ten Principles Behind Great Customer Experiences
Matthew Watkinson

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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Fred Reichheld

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The Ten Principles Behind Great Customer Experiences (Financial Times Series)
Matt Watkinson

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Designing Experiences
J Robert Rossman

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Managing Customer Experience and Relationships: A Strategic Framework
Don Peppers

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The Experience Economy, With a New Preface by the Authors: Competing for Customer Time, Attention, and Money
B. Joseph Pine II

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The Ultimate Question: Driving Good Profits and True Growth
Fred Reichheld

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The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business
Alan Pennington

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Call Center Workforce Management (Call Center Fundamentals Series Book 1)
Donnie Baje

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Customer-Centric Cost Reduction: How to invest and improve profits without sacrificing your customers (Customer Strategy Book 3)
Maurice Fitzgerald

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Net Promoter - Implement the System: Advice and experience from leading practitioners (Customer Strategy Book 2)
Maurice Fitzgerald

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Customer Experience Management: How to Design, Integrate, Measure and Lead
Nihat Tavsan

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Listen or Die: 40 Lessons That Turn Customer Feedback into Gold
Sean McDade PhD

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Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods
Bob E. Hayes

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