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Books by Joseph A. Michelli
12 books
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People
Joseph A. Michelli
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph A. Michelli
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Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
Joseph A. Michelli
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Mercedes-Benz. Driven to Delight (Spanish Edition): Estrategias de excelencia en el servico al cliente [Delivering World-Class Customer Experience the Mercedes-Benz Way]
Joseph A. Michelli
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Mercedes-Benz Driven to Delight
Joseph A. Michelli
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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
Joseph A. Michelli
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Leadership Lessons from the Most Admired Companies
Joseph A. Michelli
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Humor, Play & Laughter: Stress-Proofing Life with Your Kids
Joseph A. Michelli
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph A. Michelli
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Zappos Experience
Joseph A. Michelli
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experienc…
Joseph A. Michelli
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Joseph A. Michelli
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