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The Billie Shepard Presentation Method: Why an Acting Teacher Holds the Key to Greater Influence, Satisfied Customers, and Better Relationships
Billie Shepard
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Satisfaction Guaranteed
Byrd Baggett
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Valuing Your Customers: From Quality Information to Quality Relationships Through Database Marketing
Angus Jenkinson
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Real Time: Preparing for the Age of the Never Satisfied Customer
Regis McKenna
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Tourist Customer Service Satisfaction
Monica Sharma
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Be Our Guest: Perfecting the Art of Customer Service
Walt Disney Company
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Repeat Business
Larry W. Dennis
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The Service Profit Chain
James L. Heskett
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Measuring Customer Satisfaction: Hot Buttons and Other Measurement Issues
James H. Myers
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The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience
Josh Bernoff
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Satisfaction: How Every Great Company Listens to the Voice of the Customer
Chris Denove
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Customers are just like regular people
Jos Burgers
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You Will Be Satisfied
Bob Tasca
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Indispensable: How to Become the Company That Your Customers Can't Live Without
Joe Calloway
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The Reign of the Customer: Customer-Centric Approaches to Improving Satisfaction
Claes Fornell
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Customer Satisfaction: Tools, Techniques and Formulas for Success
Craig Cochran
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YouTube: The Top 100 Best Ways To Market & Make Money With YouTube (YouTube Marketing, Internet Marketing, Online Business, Sales)
Ace Mccloud
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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Fred Reichheld
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Personal Selling: Building Customer Relationships And Partnerships
Rolph E. Anderson
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Customer Astonishment: 10 Secrets to World-Class Customer Care
Darby Checketts
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