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IT Service Management: A Guide for ITIL® V3 Foundation Exam Candidates
Ernest Brewster
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Itil It Service Management - 100 Most Asked Questions on It Service Management and Itil Foundation Certification, Training and Exams
Gerard Blokdijk
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Service Management with ITIL
Keith Sutherland
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Service Management and Marketing: A Customer Relationship Management Approach
Christian Grönroos
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IT Service Management: A guide for ITIL Foundation Exam candidates
Ernest Brewster
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Metrics for IT Service Management
Peter Brooks
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Service Management For Dummies
Judith Hurwitz
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Service Management Made Simple
Gregory Marchand
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Basic Service Management: A 50-Page Introduction to Providing Services
Rob England
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Service Management: Operations, Strategy, Information Technology
Sanjeev K. Bordoloi
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Service Management and Operations
Cengiz Haksever
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IT Service Management for Newbies: Expert Guidance for Beginners (ITSM Book 1)
William Edwards
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Effective It Service Management: To ITIL and Beyond!
Rob Addy
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Service Management: It's All About the People
Dolf van der Haven
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Service Management for Competitive Advantage
James A. Fitzsimmons
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ITSM QuickStart Guide: The Simplified Beginner's Guide to IT Service Management
ClydeBank Technology
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Metrics for Service Management; Designing for ITIL
Peter Brooks
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It Service Management Foundations: Itil Study Guide
Ron Palmer
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It Service Management: Version 2. 1. B
Ivor Macfarlane
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Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management
Sharon Taylor
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