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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
Pete Blackshaw
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Why do satisfied customers defect? A look at the concept of "customer satisfactions" and its shortcomings
Thomas Bister-Füsser
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Stories That Sell: Turn Satisfied Customers into Your Most Powerful Sales & Marketing Asset
Casey Hibbard
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Customer Satisfaction Is Worthless Customer Loyalty Is Priceless
Jeffrey Gitomer
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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
Claes Fornell
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Value-Added Customer Service: The Employee's Guide for Creating Satisfied Customers
Tom Reilly
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The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Shep Hyken
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Measuring Customer Satisfaction: Exploring Customer Satisfaction’s Relationship with Purchase Behavior
Tim Glowa
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Raving Fans: A Revolutionary Approach to Customer Service
Kenneth H. Blanchard
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Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers
John Larson
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Measuring Customer Satisfaction: A Guide to Managing Quality Customer Service
Richard F. Gerson
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The High Price of Customer Satisfaction - Journal Article
Timothy Keiningham
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Satisfaction Guaranteed: 236 Ideas to Make Your Customers Feel Like a Million Dollars
Byrd Baggett
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Creating Lean Dealers: The Lean Route To Satisfied Customers, Productive Employees And Profitable Retailers (Lean Action Guide)
David Brunt
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The Loyal Customer: A Lesson From a Cab Driver
Shep Hyken
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What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability
Stanley A. Brown
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Hug Your Customers: STILL The Proven Way to Personalize Sales and Achieve Astounding Results
Jack Mitchell
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Customer Loyalty
Justin Sachs
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Customer Satisfaction
Cheryl Dragon
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The Ultimate Question: Driving Good Profits and True Growth
Fred Reichheld
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